My district manager is one person that I can definitely say has demonstrated competent communication within a particular context. She exhibits knowledge, wisdom, dedication, drive, and commitment. I have worked for her the last eighteen years and I have nothing but the utmost respect for her. She has the ability to be nurturing and kind, and she also has the ability to take that "tone". I refer to the "tone" as the boss tone, meaning I need you to do this particular task with no questions asked.
I have found that over the years, I have adopted her communication skills when dealing with my own staff. My district manager has the power but does not use the power mechanism to get her point across, she just asks for what she needs. I would never question her as to why or use any other tone other than a respectful tone with her. Her knowledge exceeds anything that I have ever witnessed. Our district ranks top the majority of the time. My district manager is a great leader and mentor. I have watched her get people to confess certain accusations and totally trust in her because she just has that skill. I also have that same ability and it is helping me to become a more successful manger.
Theresa,
ReplyDeleteBeing able to gain people's trust is a valuable asset. Your district manager sounds like a person who, in addition to being trustworthy, knows how to keep balance. She knows when to address her employee with a more manger-like attitude and when as a friend. I think those are the attributes of a successful manager. Thanks for your post!
Maryam